Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer $9.15 flat rate shipping using an Australia Post prepaid satchel to Australian addresses. Sorry, we don't currently post overseas.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@maternalgrounding.com.au with your name and order number, and we will look into it for you.

Parcels that are left unclaimed at the post office and returned to Maternal Grounding will be charged to the customer to be resent.

 

Refunds and Returns

Maternal Grounding does not supply goods on a sale or return basis. We are not obligated to refund items unless they are defective or damaged. We will of course meet all our obligations under the Australian Consumer Law. We go to great lengths to ensure the quality of our products and your satisfaction with them.

Being that some of products contain individual ingredients that are natural in nature there is a wide variance seasonally with the scent, texture and overall appearance between batches.  This normal for natural, hand-made products. We do not refund on change of mind or dislike of products.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@maternalgrounding.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@maternalgrounding.com.au